Services and guarantees You can do it all yourself – but you don’t have to We want to make this as easy as possible for you. From delivery to removal, we’re here to help. For more information about our services, visit IKEA.com/in/en/ or your local store. Planning & interior design If you need support with a basic planning or a complete interior design solution, discuss your ideas with our team of design professionals. We’ll help you nail them down in detail. Online planning Put your creativity to work! Our easy-to-use planning tools help you make your business dream come true. Check it out on https://www. ikea.com/in/en/customer-service/ home-furnishing-and-planningservices-pub2e194260 Delivery Whether you’re shopping in store or online, no matter how big the purchase, we’ll do the heavy lifting and bring it to your business. Assembly All of our products are designed to be assembled by you, but we’re more than happy to help you put it all together. Installation Need a little help or a lot? We ofer a range of installation options, so simply choose the service level you need, and we’ll come and get things up and running for you. Payment options We accept many payment methods, including cards and cash. And if you need a little longer to settle the bill, we can help you spread the cost. Click & Collect Save time on your next purchase. Place your order online, and we’ll have it ready to pick up when you arrive. Return policy It’s OK to change your mind. If you’re not totally satisied with your IKEA purchase, you can return it within 60 days, together with proof of purchase, for a full refund. IKEA for Business Not a Member? Join Now https://biz.ikea.com/in/en/signup/ IKEA Gift Cards https://www.ikea.com/in/en/customer-service/ikea-gift-cards-pub85eae02b Return policy: https://www.ikea.com/in/en/customer-service/return-policy-for-india-pub7b960a7b Guarantees Desks and storages: BEKANT, GALANT, IDÅSEN, HÄLLAN, RODULF, SKARSTA, and THYGE 10-Year Guarantee What is covered under this guarantee? The guarantee covers defects in materials, workmanship and function on all main parts in the BEKANT series, IDÅSEN series, GALANT storage system, RODULF desk, THYGE desk, SKARSTA desk and HÄLLAN cabinets from the date of purchase at IKEA. Our 10-year guarantee does not apply for separate articles but for complete combinations in the same family that are correctly assembled. For example BEKANT underframe/frame needs to be completed with BEKANT desk/table top. What is not covered under this guarantee? The following products are not covered under the guarantee: • BEKANT screens 10 BEKANT, GALANT, IDÅSEN, HÄLLAN, SKARSTA and THYGE desks and storages have a free 10-year guarantee. 34 Services, guarantees Chairs: LIDKULLEN, MARKUS, LÅNGFJÄLL, HATTEFJÄLL, JÄRVFJÄLLET, FLINTAN, and FJÄLLBERGET 10-Year Guarantee What is covered under this guarantee? The guarantee covers defects in material and workmanship on the following parts of the work chair: • The structural frame • Moving parts Moving parts are components with moving functions or adjustable functions. The guarantee covers the intended function for the components of the castors, gas cylinder, mechanism, armrest and back rest adjustment mechanism. 10 JÄRVFJÄLLET, HATTEFJÄLL, FLINTAN, MARKUS, LIDKULLEN, LÅNGFJÄLL and FJÄLLBERGET chairs have a free 10-year guarantee. METOD kitchen system 10-year guarantee 10-Year Guarantee What products are covered under this guarantee? This guarantee applies to domestic kitchen use only. This guarantee covers all of the following parts of the METOD kitchen system: • Cabinet frames • Fronts • Wall rail • UTRUSTA hinges • MAXIMERA fully-extending drawers • UTRUSTA shelves of tempered glass and melamine • Plinths • Legs • Cover panels • Deco strips/mouldings • Work tops • Wall panels • Sinks except FYNDIG • EXCEPTIONELL fully-extending push-to-open drawers. • FÖRVARA drawers, UTRUSTA wire baskets,UTRUSTA dish drainers,HÅLLBAR support for waste sort bins, TORNVIKEN,TUTEMO & VADHOLMA. 10 The METOD kitchen system has a 10-year guarantee. Products not covered under this guarantee? • Knobs, handles • Taps, integrated Lighting, batteries ,lamps, accessories, SUNNERSTA kitchen and FYNDIG sink have a 2-year guarantee. Appliances 5-year guarantee Which appliances are covered under this guarantee? The ive year (5) guarantee is valid for all IKEA appliances, except for TILLREDA and LAGAN appliances, which have a 2-year guarantee. What is covered under this guarantee? The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are speciied under the headline “What is not covered under this guarantee?” Within the guarantee period, the cost to remedy the fault, e.g. repairs, parts, labour and travel, will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA. Who will execute the service? The IKEA service provider will provide the service through its own service operations or authorised service partner network. How long is the guarantee valid? This guarantee is valid for ive (5) years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA and LAGAN appliances have a two (2) year guarantee valid from the original date of purchase. If service work is carried out during the guarantee period, this will not extend the guarantee period for the appliance, or the new parts. What is not covered under this guarantee? Normal wear and tear • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions • Consumable parts including batteries and lamps • Non-functional and decorative parts which do not afect normal use of the appliance, including any scratches and possible colour diferences • Accidental damage caused by foreign objects or substances and cleaning or unblocking of ilters, drainage systems or soap drawers • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damage can be proved to be due to production faults • Cases where no fault could be found during a technician’s visit • Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where non original parts have been used • Repairs caused by installation which is faulty or not according to speciication • The use of the appliance in a non-domestic environment, i.e. professional use • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA (but not under this guarantee). For claims under this last particular condition, the customer should contact IKEA Customer Service at IKEA.xx/xxx • Cost for carrying out the initial installation of the IKEA appliance. These restrictions do not apply to fault-free work carried out by a qualiied specialist using our original parts in order to adapt the appliance to the technical safety speciications of another EU country. Need something else? Scan the QR-code with your mobile phone to ind all of our avaliable services.