Guarantees IKEA kitchens are made to stand up to the rough and tumble of everyday life in your home. Day in, day out, year after year. In fact, we’re so conident of the quality of your products that we ofer generous guarantees on our kitchens, worktops, appliances and taps – all for free. 10 General information The METOD kitchen system has a 10-year guarantee. Duration of guarantee Each guarantee lasts for the number of years stated against each product starting from the date of purchase. Appliances have a 5-year guarantee. In our test labs we open and close METOD kitchen drawers 200,000 times to make sure they can handle everyday kitchen life for at least 10 years – guaranteed. What is guaranteed? The extent of the guarantee given for each product is described alongside each product. What will IKEA do to correct the problem? IKEA will examine the product and decide if it’s covered under this guarantee IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the cost of repairs, spare parts, labour and travel for repair staf that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorised by IKEA. Any defective parts removed in the course of repair work will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an replacement. Conditions for the guarantees The guarantees are valid from the date of purchase at IKEA or date of delivery if later. The original purchase receipt is required as proof of purchase. Exclusions The guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The guarantees do not cover consequential or incidental damages. Care instructions To be able to rely on this guarantee you need to follow the speciic care instructions for every product. You can ind all care instructions at the IKEA stores and on the IKEA website: www.IKEA.in. General legal rights This guarantee gives you speciic legal rights. It does not, in any way, afect the rights given to you by law. Items excluded from the IKEA free extended guarantees will still be covered by the rights given to you by law. You can obtain information about your legal rights from your local Trading Standards oices or Citizens Advice Bureaux. How to reach us if you need service: Contact your local IKEA store. You can ind the address and phone number in the IKEA catalogue or at IKEA.com/in. Save your sales receipt as proof of purchase. Proof of purchase is required for the guarantees to be valid. To ind out more, pick up the guarantee booklets at your local store. 40 Guarantees Product guarantee METOD kitchen system 10-year guarantee What products are covered under this guarantee? This guarantee applies to domestic kitchen use only. This guarantee covers all of the following parts of the METOD kitchen system: • Cabinet frames • Fronts • Wall rail • UTRUSTA hinges • MAXIMERA fully-extending drawers • UTRUSTA shelves of tempered glass and melamine • Plinths • Legs • Cover panels • Deco strips/mouldings • Work tops • Wall panels • Sinks except FYNDIG • EXCEPTIONELL fully-extending push-to-open drawers. • FÖRVARA drawers, UTRUSTA wire baskets,UTRUSTA dish drainers,HÅLLBAR support for waste sort bins, TORNVIKEN,TUTEMO & VADHOLMA. Products not covered under this guarantee? • Knobs, handles • Taps, integrated Lighting, batteries ,lamps, accessories, SUNNERSTA kitchen and FYNDIG sink have a 2-year guarantee. Appliances 5-year guarantee What is covered under this guarantee? The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are speciied under the headline “What is not covered under this guarantee?” Within the guarantee period, the cost to remedy the fault, e.g. repairs, parts, labour and travel, will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA. environmental conditions • Consumable parts including batteries and lamps • Non-functional and decorative parts which do not afect normal use of the appliance, including any scratches and possible colour diferences • Accidental damage caused by foreign objects or substances and cleaning or unblocking of ilters, drainage systems or soap drawers • Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damage can be proved to be due to production faults • Cases where no fault could be found during a technician’s visit • Repairs not carried out by our appointed service providers and/or an authorised service contractual partner or where nonoriginal parts have been used • Repairs caused by installation which is faulty or not according to speciication • The use of the appliance in a non-domestic environment, i.e. professional use • Transportation damages. If a customer transports the product to their home or other address, IKEA is not liable for any damage that may occur during transport. However, in case of IKEA delivery of the product to the customer’s delivery address, then eventual damages to the product that occurs during this delivery will be covered by IKEA (but not under this guarantee). For claims under this last particular condition, the customer should contact IKEA Customer Service at IKEA.xx/xxx • Cost for carrying out the initial installation of the IKEA appliance. These restrictions do not apply to fault-free work carried out by a qualiied specialist using our original parts in order to adapt the appliance to the technical safety speciications of another EU country. How long is the guarantee valid? This guarantee is valid for ive (5) years from the original date of purchase of the IKEA appliance from IKEA. TILLREDA and LAGAN appliances have a two (2) year guarantee valid from the original date of purchase. If service work is carried out during the guarantee period, this will not extend the guarantee period for the appliance, or the new parts. Which appliances are covered under this guarantee? The ive year (5) guarantee is valid for all IKEA appliances, except for TILLREDA and LAGAN appliances, which have a 2-year guarantee. Who will execute the service? The IKEA service provider will provide the service through its own service operations or authorised service partner network. What is not covered under this guarantee? Normal wear and tear • Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electro-chemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal Guarantees 41